Your MLSImport account on mlsimport.com is where you book a live onboarding call with our team and where you open support tickets. Both are in the menu on the left once you log in.
Log in at mlsimport.com/my-account with the email and password you set when you signed up. If you did not save the password, reset it here. The same email and password log you in to MLSImport inside the plugin settings on your website.
Book a live onboarding call
The onboarding call is a one-hour live session to get your MLS connected and importing.
- On your account Dashboard, find Book your onboarding call and click Pick a time. You can also open Onboarding Call from the menu on the left.
- Pick a highlighted day in the calendar. The free times for that day show on the right.
- Choose the time that suits you.
The time zone of the times is written above the list.
Open a support ticket
Tickets are opened from your account, not from the chat or by email. A ticket is private and linked to your subscription, so we can see your MLS and your plan without asking for them.
- Go to Support Tickets and click Add ticket, or click New support ticket on the Dashboard.
- Title: one short line about the problem.
- Category: Manual MLS activation, Report an issue, or Support with Installation.
- Message: what you expected, what happened, and any error message.
- Click Create ticket.
We usually reply within one business day. For what to put in the message so the first reply is a fix, see How to report an issue so we can fix it fast.
If we need to look inside your website, put the site URL, a WordPress admin username and a temporary admin password in the same ticket. Send login details only through a ticket, never through the chat.
Frequently asked questions
How long is the onboarding call?
One hour. It is a live session to get your MLS connected and importing.
Can I send my website login in the chat?
No. Open a ticket from your MLSImport account and send it there. A ticket is private support and is linked to your subscription.
How fast do you reply to a ticket?
We usually reply within one business day.
I forgot my account password. What do I do?
Reset it on the lost password page. The same email and password are used in the MLSImport plugin settings on your website.
Related
- How to report an issue so we can fix it fast
- Standalone mode: run MLSImport on any theme
- All MLSImport documentation
Book your onboarding call from your account and we will get your MLS connected and importing with you.
