For any questions or issues about MLS Import, the MLS Import official support team is available to assist timely and efficiently.
Our support team is available via email, chat, or private client support.
When becoming our MLS Import client – you get a private support account username and password.
We email you the support access details as soon as we start configuring your MLS Import plugin version on your site, and that will be the primary contact channel with our team.
We are also available to assist via chat, just a click away, to answer any questions related to MLS Import features, and setup.
MLS Support Covers:
- MLS Import related issues
- RESO, Dictionary and Server modifications
- MLS Setup, configuration, synchronization with your MLS source
- MLS Import assistance when switching to a different Real Estate WordPress theme
MLS Support Does Not Cover:
- Third-party plugin or theme issues that can be overridden with theme and plugin updates.
- Theme updating
- Theme extensive code modifications
Extra Support services that we can offer on-demand:
- MLS Import compatibility with a new real estate theme that is not on the demos list.
- WordPress Themes and plugins update services *(*these services are available on hire, for an extra fee. Contact us for more information)
- Theme Configuration * (*these services may be available on hire for an additional cost. A confirmation and estimation can be offered via email based on the client request list)
FAQ
How can I contact the MLS Import official support team?
You can reach the MLS Import official support team via email, chat, or through your private client support account. Your private support account becomes the primary channel once your MLS Import plugin version is being configured on your site.
What is the private client support account, and when do I receive access?
When you become an MLS Import client, you receive a private support account with a username and password. The support team emails your access details as soon as they start configuring your MLS Import plugin version on your site.
What issues are covered by MLS Import support?
Support covers MLS Import related issues, RESO/Dictionary/Server modifications, and MLS setup tasks such as configuration and synchronization with your MLS source. It also includes MLS Import assistance when switching to a different real estate WordPress theme.
What is not covered by MLS Import support?
Support does not cover third-party plugin or theme issues that can be resolved by theme and plugin updates. It also does not include theme updating or extensive theme code modifications.
Do you offer extra, on-demand support services beyond standard coverage?
Yes. On-demand services can include checking MLS Import compatibility with a new real estate theme that is not on the demos list, WordPress theme and plugin update services (available on hire for an extra fee), and theme configuration (which may be available on hire for an additional cost). For any of these, contact the team for confirmation and, when applicable, an estimate via email based on your request list.
