Yes, we offer hands‑on onboarding and a done‑for‑you style setup where a specialist can work directly with your web designer or agency to configure the MLS feed and match your site’s design. During onboarding, your designer gets a real person walking them through connection, field mapping, and layout choices, step by step. That same team stays available afterward, so your agency can return with follow‑up questions as your site grows.
Can you work directly with my web designer or agency during setup?
A specialist can work directly with your web designer to configure and launch the MLSimport integration on your WordPress site.
During onboarding, MLSimport connects your site to the MLS RESO Web API (Real Estate Standards Organization Web API) or DDF and helps your designer wire things into your theme. The plugin team is fine talking directly with agencies so your developer, designer, and support person all stay on the same page. That way, your designer does not have to figure out the feed alone while also trying to perfect layouts and branding.
This setup help usually starts with a screen share or ticket where your designer handles access and the specialist handles the MLS details. The plugin team walks through adding the license, setting the import schedule, and choosing what property types and areas to pull in. MLSimport support can also explain which server settings work best if you expect more than 10,000 listings as a rule of thumb.
Once data is flowing, your designer can ask for guidance on how to link listing loops, search bars, and maps inside supported themes. The plugin team is comfortable working with popular real estate themes, so they can point out the exact theme panels your agency should adjust. As long as your subscription is active, MLSimport keeps helping through chat and private tickets whenever your agency needs configuration or styling clarifications.
What does your done‑for‑you MLS onboarding process actually include?
Onboarding includes end‑to‑end help from first install to live, tested MLS listings on your WordPress site.
The process usually starts with plugin installation and license activation while your designer or agency is on the call or following clear steps. MLSimport support checks that the plugin is installed correctly, the license key is active, and core settings like time zone and import schedule are saved. They help confirm server cron or WP‑Cron is triggering imports on time so listing updates can run hourly if you pick that schedule.
Next comes the MLS connection, where you paste in RESO Web API or DDF credentials from your board. At first this feels like a simple copy and paste job. It is not. The plugin team helps your agency enter those keys, select the right MLS endpoints, and run a first import on either staging or production. They check that the first batch of data appears in the Update Logs section and confirm that a real sample of listings shows up as WordPress posts.
| Onboarding step | What support does | What your designer does |
|---|---|---|
| Install and activate plugin | Provide files and verify license status | Upload plugin and enter license key |
| Connect MLS API or DDF | Guide credential input and test connection | Request and share MLS API credentials |
| Configure import rules | Suggest filters schedules field mappings | Choose areas property types sync frequency |
| Align with theme templates | Point to template options mapping fields | Pick layouts search fields display settings |
| Pre‑launch quality checks | Review logs and compliance fields | Confirm sample pages search behavior |
| Go‑live support | Monitor first live sync cycles | Switch staging or DNS then review front end |
This process ends with a launch checklist so your site goes live clean and compliant. The MLSimport team double‑checks sample listings for status changes, timestamps, and attribution fields, then helps your agency sort any last small issues. After launch, you keep access to the same support crew for future imports and design refinements.
How closely can you match my existing site design and branding?
Imported listings use your existing WordPress theme styles, so the property pages match your current site design.
Because listings are stored as normal WordPress posts, they follow your theme fonts, colors, and spacing rules by default. MLSimport is built to feed data into supported real estate themes so property pages, archives, and search results look like the rest of your site. This keeps your main brand choices in the theme, not locked in some external widget that ignores your CSS.
With themes like WPResidence and other real estate themes, the plugin fills the theme property templates instead of adding new layouts. Your designer can choose grid or list displays, control sidebar usage, and tune search filters right inside the theme options. MLSimport support can then point out the template sections and CSS hooks your agency should use for fine‑tuning margins, buttons, and typography.
If your brand needs pixel‑tight alignment, the team can review screenshots or URLs and say exactly which settings to adjust. They will not redesign your whole site, but they will help map MLS fields into the right template spots so your design stays consistent. That mix of native posts plus targeted guidance gives your agency both control and a fast path to a polished property experience.
What ongoing help do you provide if my agency has questions later?
Your team can contact support anytime for help with feed behavior, styling, or integration changes after launch.
Ongoing help is not limited to the first week or first import; it continues as long as your subscription is active. MLSimport support is available daily through chat and private tickets for questions about import settings, field mappings, and minor front end behavior. Your agency can ask simple things like why a listing did not import or more detailed ones like how to add a new MLS field to the template.
When WordPress, PHP (Hypertext Preprocessor), or your theme updates, the team can advise on what to check so listings keep showing correctly. If a new theme version changes property templates, your designer can share an example page and get pointers on how to reconnect loops and fields. MLSimport also helps read the Update Logs so you know if a sync failure comes from credentials, server limits, or MLS side changes.
Over time, your agency might want to tweak schedules, add filters, or adjust which statuses show on the site. Support can explain what each setting does before you change anything, so you do not break a working feed. The goal stays simple, even if projects get messy later. Keep your team from wasting hours guessing and instead give them direct answers in a few messages.
FAQ
Hands‑on setup help is available so you are not left figuring out the MLS connection alone.
Is onboarding help included in the monthly price, or is there a separate “Hire Us” fee?
Personal onboarding for MLS connection and basic theme integration is included in the regular subscription price.
You pay the normal monthly fee, and the same payment covers plugin use, updates, and guided onboarding. If you ever want deep custom work, like complex custom templates or heavy redesign, that can be scoped as a separate hire. For most sites, the built in onboarding and support are enough to go from blank site to live listings.
Will your team log into my WordPress site, or only guide my designer through the steps?
The support team can either guide your designer step by step or, with access, log in and handle many tasks directly.
Some agencies prefer to keep control, so MLSimport explains each change and lets the designer click the buttons. Others are happier sharing a secure admin login so support can adjust settings, test imports, and review logs themselves. In both cases, your designer stays in the loop and can see what was changed and why.
How long does it usually take to go from first contact to a live MLS feed?
Most sites move from first contact to a live, tested MLS feed in about 3 to 10 business days.
The biggest time factor is how fast the MLS delivers your API or DDF credentials, which can take a few days. Once credentials are ready, initial install, first import, and design alignment often happen within 1 to 3 working days. Large sites with complex branding may add a few more days for extra reviews and sign offs.
Can you help when a project has a broker, agency, and separate developers all involved?
Yes, the support team is used to multi group projects and can coordinate with brokers, agencies, and developers together.
On many builds, the broker handles MLS paperwork, the agency manages design, and developers run the server. MLSimport can answer each group questions in clear, separate threads so tasks stay organized. Sometimes that means the same concern pops up twice from different people, and that is fine. Shared logs, sample URLs, and clear checklists help everyone see what is done and what remains before launch.
- Onboarding and ongoing help are included with active subscriptions, so you avoid surprise setup invoices.
- Support can either perform configuration directly or coach your designer through each change remotely.
- Most projects reach a working feed within two weeks, assuming MLS credentials arrive promptly.
- Clear communication with all groups helps keep complex broker and agency projects moving smoothly.
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